Andrew was fantastic from the very beginning. When another Virtuoso agent failed us, Andrew was quick and responsive and really went the extra mile to pull things together for us – being both informative, advisory and finally executing on the exactly what fit us. While we were there (Shangri-La Boracay), we had an issue that the hotel just wasn’t resolving properly and Andrew was right there on WhatsApp responding AND resolving our issues, even though it was early in the morning outside normal working hours. He was also able to ensure that all the extras perks that come with the hotels were delivered on. The level of service from Andrew and his knowledge of the region and hotels was fantastic. Been a long time user of Amex Plat. Concierge and other agencies, but after this experience will definitely be using the LTA moving forward.